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Robrequireshelp's avatar
Robrequireshelp
Joining in
7 months ago

Still no refund sent out.?

My account contract ended on the 16/09/24 my equipment was returned on 23/09/24 yodel finally delivered equipment on the 1/10/24 but still waiting for refund.  Virgin media doesn’t do refunds using bank transfers which is very strange because iv been paying by bank transfer for over two years but a simple bank refund must be completed with cheque/address How much longer with this holding back refund take.? Now I don’t have account no longer able to make complaint and not looking forward to the long wait times on the useless phone service that randomly cut off. 

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 months ago

    Hello Robrequireshelp 

    Thanks for posting and welcome back to the community.

    Sorry to hear of this. So refunds are sent out 35 days after the account is closed. 

    We then allow a further 14 days for this to be received, so by those timescales and from the closing date you've provided, we are in these times.

    I'll send you a PM though to check on things.