Forum Discussion

kjharris's avatar
kjharris
Joining in
7 days ago

Still no access - Death of account holder

It is nearly two years since the primary VM account holder death and we still see package or bill/account information online as your portal still claims we are the primary account holder.

We went through all the hoops contacting VM with all the bereavement details and they indeed have changed the account details but we still do not have access even though as suggested change all the login details

Please advise as this is just another problem I have had with VM after being a customer for over 25 years - removing Eurosport was the last straw together with the 7.5% increase in its package price this April (M200, TV, LIne,  -> £126 pm)

 

PLease advise....

 

  • kjharris's avatar
    kjharris
    Joining in
    7 days ago

    That should be do not see any Primary account holder information - apologies just a bit emotional and frustrated at the service

    • Carley_S's avatar
      Carley_S
      Forum Team
      7 days ago

      Hi kjharris 

      Welcome back to the Community Forums. 

      So sorry to hear of your concerns with the account that you took over after the account holder sadly passed away. 

      Just to clarify what your concern is, are you unable to access the online account? Or is there something on the online account which is incorrect or missing? 

  • kjharris's avatar
    kjharris
    Joining in
    7 days ago

    All package and billing information unavailable - menu links only send to help pages so cannot see any of this information; still not primary account holder.

    Being charged for children's cartoons at £5 p/m which shows on the paper bill sent to me but not on the portal

    Am looking to change package prior to annual increase bur cannot access current details

    Thanks in advance

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      6 days ago

      Hi kjharris,

      Thank you for the further information.

      I'll send you a private message now to take some details and look into this further for you. 

      Please look out for the envelope in the top right of the page and pop back to me when you can.