I responded to a text for a speed upgrade for the remaining 3 months or so of my existing contract but have now received pre-contract documents for new 24month contract. This is not what I ordered or wanted. Can the team help please?
You'll need to check the documents very carefully, because as far as far as VM is concerned any change to a contract generally starts a new contract.
Remember you have 14 days to cancel without penalty.
Forum TeamHello loyalcust,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your speed upgrade.
Did you receive anything to confirm that the speed upgrade had been agreed upon?
Kind Regards,
Steven_L
