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martin1970's avatar
martin1970
Joining in
10 months ago
Solved

signed up with an old email account

Hello,

 

I've signed up for virgin media services at my home but I've put a email address in that is no longer active, how can I change this as I don't have a account number as of yet to set up a virgin media account to change this.

 

 

  • Hi Martin1970 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you have signed up with the wrong email address. Let's get that updated for you! 

    I will just need to take a few details via PM to offer help with this. You can find the PM in the top right corner of the page in your Inbox 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

1 Reply

  • Hi Martin1970 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you have signed up with the wrong email address. Let's get that updated for you! 

    I will just need to take a few details via PM to offer help with this. You can find the PM in the top right corner of the page in your Inbox 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞