Forum Discussion

Valentina92's avatar
Valentina92
Joining in
17 days ago

Set up fee I never agreed to

Hi there

I've contacted Virgin this morning about my first bill that is a lot higher than what I signed up to. I have been told that there is a set up fee of £35 discounted £19.99 that I have to pay for my first bill.

No part of my contract mentions this, and when I spoke to the advisor this morning, they said they'd email me their version of the contract with the set up fee included. I have not received this yet and this would not be the contract I've signed anyway.

Can anyone advise on who to contact please as their customers service seems clueless 

  • Lee_R's avatar
    Lee_R
    Forum Team
    17 days ago

    Hi Valentina92 thanks for posting and welcome to our community.

    Sorry to hear of any confusion around the activation fee. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R