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thecronshaws's avatar
thecronshaws
Tuning in
8 months ago

Sent cancellation letter for my father, still no reply

Hi I sent a cancellation letter on behalf of my dad who is 76 in to the address in Sunderland and sent it registered and was signed for at the beginning of this month. We are still to hear from them confirming cancellation . What else can I do my dad struggles and can’t remember passwords and the like so given I was trying to save him some money I thought this was the easiest way of cancelling. What does anyone suggest????. In the meantime he is still paying the bill.

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    8 months ago

    Thanks for reaching out to us thecronshaws, and welcome back to our Community Forums!

    Sorry to hear of the issues faced with the cancellation of your Father's account, with the letter sent.

    Please check out the envelope in the top right hand corner for a private message from me and I'll be able to look into this for you, once we pass security on the account.

    Thanks,

    David_Bn