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jenreban's avatar
jenreban
Tuning in
8 months ago

send a new contract i have not asked for!!!

i received an email today from virginmedia about a new contract.

i clicked on it to see what was being offered

i didn't feel like signing up  for another 18 months for less of a service I'm currently on.

i did not tick any of the boxes to start a new contract.

i closed the link.

2 hrs later i have just received contract documents in an email!

what the hell are virginmedia up to?

surely this is illegal?

i cant even find a contact number on their website to phone them!can some

im seriously considering canceling my virgin package and my o2 and my wifes o2 none of which are currently tied to a contract.

can someone post some details on how to contact this company as i don't and never had a phone connected to my hub.

4 Replies

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  • jenreban's avatar
    jenreban
    Tuning in
    8 months ago

    thanks goslow

    that's exactly what's happened here

    this surely isn't how a company should be doing business 

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      8 months ago

      This is Virgin Media Ltd that we are talking about here mind. 

      As per goslow it seems to be a relatively new thing to imbue some (entirely false) sense of legal obligation the second you so much as sneeze near a renewal offer page. 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      8 months ago

      Hi jenreban,

      Thanks for posting, and sorry for any confusion regarding the contract.

      So I can get a few more details from you, I've popped you over a private message.

      Alex_Rm