Forum Discussion

IanS6's avatar
IanS6
Joining in
2 months ago

Second V6 Box Removal

I have tried to contact VM via the "chat bot" and via the telephone Customer Support to explain that, since my wife died, I no longer need two V6 boxes and that I want the second one removed from the contact.  At the same time, I'd like to upgrade my broadband speed.  However, the "bot" does not recognise the question and the customer service agent couldn't seem to understand what I wanted.  Is there someone who can contact me - here or by another method - to sort this out?  Thanks

3 Replies

Sort By
  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi IanS6, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues sorting out your package. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Ian, 

      Thanks for sticking with me via private message. 

      I'm glad I was able to get everything sorted for you. 🤩

      If you have any further issues, please pop back to us in the Community. 

      Take care,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi IanS6, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 🤩

    If you have any further issues, please pop back to us in the Community. 

    Take care,