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rocket8pocket's avatar
rocket8pocket
Joining in
2 months ago

Rip off no respect or value given to existing customers

So let me get this straight i became a virgin customer and O2 customer in August last year no incentives no free products none of that,but if you become a new customer now you get a new iPad so ething I could really use since my iPhone was stolen last year,but no as per usual that's only used as an enticen4me t to get more new customers to keep the shareholder and ceo and board in roll Royce's and brandy and cigars,whilst relatively new existing customers such as myself and everyone else get nothing so this is how virgin shows its appreciation for me and all other existing customers,just take me for granted keep pumping my m9ney into their big fat wallets,I think k it's time I looked at other media providers I bet sky or many others could offer me and 3xcelkent incentive and continued value of my custom than anything virgins either offering or rather lack of offering at any time I rest my case

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    1). New customer prices are loss leaders. You will be very lucky getting anything like it even out of retentions.

    2). If you think VM are rolling in profits, think again:

    https://www.standard.co.uk/business/virgin-media-o2-posts-ps3-3-billion-loss-amid-huge-impairment-caused-by-surge-in-debt-costs-b1139525.html

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey rocket8pocket, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some package issues.

    We sometimes do give free gifts to new customers but this isn't all the time its often a little promotional offer we do not offer this to existing customers. 

    However we do look after existing customers, have you taken a look here to see what deals we may have you?