Forum Discussion

RonnyMorts's avatar
RonnyMorts
Tuning in
8 months ago

Retrieving previous WhatsApp offer

I'm out of contact so my price has jumped up quite a bit. I've spent many many hours over the last few days conversing with the renewals people on WhatsApp.  Some of these conversations have taken a long time and I've needed to do things meanwhile an have had the conversations ended through inactivity. Some of the offers have been good but I have missed out through needing time to think and check out the package I'll actually receive. The problem is that after having the conversations end I can't get back to the same offer again.

I've panicked about my new price and arranged a new deal with Sky. The equipment arrived from Sky today so I'm ready to switch over. I'd happily take one of the previously offered packages from Virgin. I don't have the appetite to go through hours of conversations starting from scratch again.

Is it worth calling? Or should I cut my losses and switch suppliers?

5 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago

    Hey RonnyMorts, thank you for reaching out and I am sorry to hear you are having some issues with a  renewal.

    Have you checked here to see what deals we can offer you? Cheers 

    • RonnyMorts's avatar
      RonnyMorts
      Tuning in
      8 months ago

      I cannot see these offers as I have a disconnection in place

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        8 months ago

        If you already have a disconnection this would close off other deals showing. To confirm, when is the disconnection booked in for? Are you now looking to cancel the disconnection and stay with us? 

        ^Martin