Forum Discussion

byron_hinson's avatar
byron_hinson
Dialled in
14 days ago

Retentions

Are retentions any different to doing the web version of chat and saying you would like to cancel. I tried to get a lower price (£80 a month at the moment for 1gb internet and phone line) but they wouldn't budge a month ago.

Did a Uswitch check and followed through with Vodafone offering 900mb and phone for £38 including upgraded wifi and more. As much as I don't want to leave as we've been with virgin for nearly 20 years calling again today despite showing we have checked into switching and showing the offer we've had they still stuck with the same amount. No issue with switching just shows how poor the offers are. Lucky we are in an area with more providers compared to some.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    13 days ago

    Hi byron_hinson 👋.

    Thanks for reaching out to us, sorry to hear you are not happy with the prices of the packages for new customers on a third party site, as well as our own site. The retentions team are designed to tailor make packages for customers based on their needs and budgets, there can be occasions where not every customers needs can be met but we do the best that we can. If you wish to reach out to them, they are contactable on 📞0345 454 1111.

    Hope this helps.