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JezBee2's avatar
JezBee2
Joining in
30 days ago

Renewed recently....wish I had not!

I am struggling to get any service! Have been with VM 20+ years and in the last 12 months my service has gone from bad to worse - my broadband is so intermittent I have had to purchase unlimited data from another provider and use that more than my VM broadband.  

The engineer diagnosed a fault with the hub and I've ordered 3 in as many months but none have arrived.  I am now being told I will be charged £40 for the 1st missing hub (and so expect a further bill for the other 2 in due course).  

I have lodged a formal complaint but this has gone unanswered.  Not sure what I should do next and am using this forum as a last resort in the hope VM will sort this.  No service, no hub, no clue!

Wish me luck!

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  • marko8207's avatar
    marko8207
    On our wavelength
    30 days ago

    Id be tempted to cancel immediately, cancel your payments and go elsewhere.  Virgin really are appalling in their customer service. Lucikly here, service is good and stable however have my own mesh system and all works pretty stable. good luck though!

    • JezBee2's avatar
      JezBee2
      Joining in
      30 days ago

      Thanks Mark. You are right and will be putting that plan in motion from tomorrow.  Thanks for the feedback 😀 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        29 days ago

        Hi JezBee2,

        Thank you for your post and welcome to the community. 

        We're very sorry to hear about the issue with your service. 

        We would be more than happy to take a look into this for you to see what can be done to help. 

        We will private message you now. 

        ^Martin