Forum Discussion

SandraWoo's avatar
SandraWoo
On our wavelength
10 months ago
Solved

Renewal Links in Emails and texts don’t work

My contract expires shortly and I have received a few emails and texts from Virgin that contain a link to look at my renewal offers. However, when clicked they all take me to a “Oops looks like somet...
  • unisoft's avatar
    unisoft
    10 months ago
    SandraWoo wrote:

    My contract expires shortly and I have received a few emails and texts from Virgin that contain a link to look at my renewal offers. However, when clicked they all take me to a “Oops looks like something has gone wrong” page. If this a known error and if so could a Virgin rep let me know when they expect it to be fixed?
    Thank you.

    Don't hold your breath. Those annoying "oops" pages when viewing offers has been going on for years in any browser!!!

    Zero confidence VM will fix it anytime soon. Loads of people on here reporting issues with it and you'd thinka red flag would be raised for their web dev team, as literally losing customers who get frustrated over it.

    Before I disconnected a couple of weeks ago after being long term customer, I also had an offer in my account to re-contract that was near what I was paying. The links would not work. You'd click it and the page do nothing. Then the price went up and started insisting on having a landline phone added which I had no intention. Calls to retentions were offshore and a nightmare; bad line quality, language issues, bumped around and a questionnaire about how I used the internet and what devices did I have, and took an hour of my time that was wasted, so no choice but to leave.

SandraWoo's avatar
SandraWoo
On our wavelength
10 months ago

Thanks for replying. I have tried the links on both my iPad and my android phone which use different browsers but with the same result. I did get a renewal price a few weeks ago but wanted to compare it to the offer Sky has made me but I can no longer see the renewal offer and can’t remember what it was to do a comparison. I’ve put in a complaint about all the broken links and asked for an email renewal offer but not sure if this will work. Dread the phone route . . . . .

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
10 months ago

Hey SandraWoo,

Thanks for getting back to us, with this if you have raised a complaint, the team will look into this further for you, if we could make package changes here for you we would look into this with you, but as we are unable to all we can do is provide further information.

Joe