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TropicalSun's avatar
TropicalSun
Joining in
13 days ago

Removing Add-ons

Hi Virgin Media Team,

I recently renewed my contract with you, and had several add-on packs carried across - Homeworks, Kids Pick and Premium Rate Call Barring.
I believe these are all on 30 day rolling contacts?
Can you advise a way for me to remove all these please, as I don't need them, and they are an unnecessary expense. I cannot find a way to do this Online via My Account, or via the My Virgin Media mobile App.

Many thanks,

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    12 days ago

    Hi TropicalSun thanks for posting and welcome to our community.

    So that I can advise you best on who you need to speak to, I'm going to send you a private message so that I can take a look on your behalf. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R