I had homeworks added to my account without asking for it.
I contacted CS to have this removed the same day I received the email "thanking" me for the changes to my account resulting in a higher bill (that I didnt ask for).
CS told me they had removed it and I even received a confirmation email about the removed changes...
Now my first bill has been issued and includes Homeworks. How do I get this removed.
Forum TeamHello bbcexpressed
Sorry to hear of the package issues with Homeworks being included when not asked for, we appreciate you taking the time to raise this with us via the forums. Welcome to the community.
Depending on when the changes were requested, it may be a cross over with when the bill was produced as to why it still showed as on the account. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Thanks Robert.
I have replied to your private message just now.
All changes were made well in advance of the first bill being produced. This was within a day or two of the service being installed so it really shouldn't be on there.
I had actually been in contact about another matter to do with the account at the time, almost a month ago, that was not solved through the contact with CS.
Instead the additional charge was added.
