Refused Auto compensation
I went 32 days without broadband, that excludes the 2 days I am supposed to give for the engineers to fix it. I informed Virgin of no connection on 25th November, I have had three engineers out, I ha...
Forum Discussion
On a strict reading of the Ofcom Code of Practice on this (10 b) unfortunately this sounds correct https://www.ofcom.org.uk/__data/assets/pdf_file/0026/216962/Industry-Code-of-Practice-for-Automatic-Compensation.pdf
Hello thank you for replying 🙂 I don’t actually fit in to service issue 1 as it wasn’t a new line being installed or activated, we’ve been with virgin for a year so ours is service issue 2. But appreciate you taking the time to read through 🙂
Sorry! Yes you are quite correct. Tired eyes etc.
Hey Klj011, thank you for reaching out and I am sorry to hear this.
I can see my colleague has sent you a PM regrading this.
If you need anything else answering on the matter please do reach back out to him.
Hello Matt,
Yes Daniel is communicating between me and your teams on the matter. My recent post was purely to update people who cannot see PMs as I think everybody should be aware of how hard it is to claim back compensation. As noted by a previous poster, the only section in the ofcom guidance that mentions cancellation being a factor in refusing compensation is regarding new installs. That’s not my case and nowhere does it say I’m not entitled due to cancellation of the service. So I’m updating people to tell them not to listen to that when told that’s the reason.
Sorry to hear this.
You can of course read up on our auto compensation here in the meanwhile.
