Forum Discussion

Sofia2's avatar
Sofia2
Joining in
4 months ago

Refund

I left virgin media in January 2024. A refund of £81 was confirmed with virgin media. I have chased this up numerous times and I am still waiting for this refund. I even explained to the member of staff that I have a unwell child and we  have multiple appointments to attend. I am extremely disappointed with the service I have received. 9 months down then line I'm still having to chase my refund on top of trying to deal with my child's health and care. I've spent  hours on phone call just to be disconnect. I really don't have time to go over the same thing over and over again. Is there a email for virgin media to complaint as I'm not getting anywhere with phone calls or the online chat. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    4 months ago

    Hi there Sofia2 

    Thank you so much for your post and welcome to the forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your bill and refund and thank you again for posting. I would like to pop a private message across to you so we can have a look. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.