Forum Discussion

Sofia2's avatar
Sofia2
Tuning in
5 months ago

Refund

I left virgin media in January 2024. A refund of £81 was confirmed with virgin media. I have chased this up numerous times and I am still waiting for this refund. I even explained to the member of staff that I have a unwell child and we  have multiple appointments to attend. I am extremely disappointed with the service I have received. 9 months down then line I'm still having to chase my refund on top of trying to deal with my child's health and care. I've spent  hours on phone call just to be disconnect. I really don't have time to go over the same thing over and over again. Is there a email for virgin media to complaint as I'm not getting anywhere with phone calls or the online chat. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there Sofia2 

    Thank you so much for your post and welcome to the forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your bill and refund and thank you again for posting. I would like to pop a private message across to you so we can have a look. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

  • Sofia2's avatar
    Sofia2
    Tuning in
    6 days ago

    I am extremely dissatisfied with the service received from Virgin. Despite numerous assurances regarding a refund, I have yet to receive any resolution after more than a year of follow-up. The customer service has been utterly inadequate, and I have spent countless hours on messages, chats, and phone calls of my time, only to find myself in the same position as I was four months ago after my last inquiry. Please could someone explain the complaint processes as that is my last resort now. 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      5 days ago

      Hello Sofia2.

      Thanks for your post and welcome back to our community.
      Sorry to hear you're having an issue with this £81 refund.
      I'd like to investigate this for you and raise a complaint, if you still need our complaint process, it's right here in this link
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L
       

       

  • Sofia2's avatar
    Sofia2
    Tuning in
    5 days ago

    Sorry but I've provided my details, pass security questions, explained the situation, back and forth messages far too many times for over a year. I will be making a complaint.