Refund not processed

Hi joncorbin33,

Thanks for posting and welcome to our community 😊

If you're due a refund this is processed around 35 days after your final bill, then advise a further 14 days for delivery.

Alex_Rm

Yet if you owed Virgin money, or any media provider they'd expect it to be paid right away.

Ofcom really need to police this kind of thing better.