Forum Discussion

dogfishddl's avatar
dogfishddl
Tuning in
10 months ago
Solved

Recontract exclusive offer link broken

Hi, im due for my contract to expire in just over 30 days time, I’m on the 1gb ultimate volt package, with 2 extra 360 boxes also. I’ve received an “exclusive” recontract offer fixed, I assume with...
  • RandoUser's avatar
    RandoUser
    10 months ago

    Hi,

    This is perhaps a blessing in disguise as myself and many others have used the online renewal service only for it do nothing. For example, I used it nearly a month ago and I'm still waiting for anyone at Virgin to do anything about it (still on my old contract etc.)

    If you're interested in staying with Virgin despite their incompetence then cancelling via retentions might be a better bet, outbound retentions in particular are said to offer the best deals.

BarStool101's avatar
BarStool101
Joining in
10 months ago

Don’t bother waiting, just call VM and cancel NOW. Your exclusive offer was anything but, just some bog-standard marketing thing.

Actually cancelling, and being prepared to go through with it, is the only way of getting any sort of reasonable offer - or maybe not, VM might be prepared to ‘call your bluff’ and dare you actually cancel. And if you cave, somewhere on your account it will flag you as being a ‘chancer’, someone who threatens xyz but does't actually go through with it - so offer them nothing as they absolutely will cave and bend over!

  • unisoft's avatar
    unisoft
    Knows their stuff
    10 months ago
    BarStool101 wrote:

    Don’t bother waiting, just call VM and cancel NOW. Your exclusive offer was anything but, just some bog-standard marketing thing.

    Actually cancelling, and being prepared to go through with it, is the only way of getting any sort of reasonable offer - or maybe not, VM might be prepared to ‘call your bluff’ and dare you actually cancel. And if you cave, somewhere on your account it will flag you as being a ‘chancer’, someone who threatens xyz but does't actually go through with it - so offer them nothing as they absolutely will cave and bend over!

    Agreed. Those links rarely work for anyone and reported lots of times but never sorted out.

    I got texts late afternoon the day before disconnection. The number rang and a robotic answerphone message cut in. Rang Customer Service, and they were completely useless and clueless about how to apply the offer in the text.

    For the record, I was out the door, my new provider was installed, but was willing to have VM still for the offer quoted as it meant keeping Stream (and TV subscription to Entertainment) and was a useful backup line (for working from home some days), so the offer was good. They had left to the day before disconnection, late afternoon. Come to the conclusion it was a sick attempt at saying "HaHa, look what you missed", except I already had a provider install done and I am not the one losing money to competitors 😉

    • Sue_Coppick's avatar
      Sue_Coppick
      Joining in
      10 months ago

      After trying the links I tried "contact us", after refusing to give bank sort code I eventually got an offer with sports cinema and kids, and an o2 sim, didn't want any of them so told them I would contact them nearer my contract end date.