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Jooli23's avatar
Jooli23
Tuning in
3 months ago

Received email "We’ve identified you as being an additional My Virgin Media account user" but main accoun

I received an email today saying " We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024" I am ...
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Kath_P's avatar
Kath_P
Forum Team
3 months ago

Hi Martin, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've received this notification. Currently, we’re contacting customers with additional online user accounts who don’t have a VM email address. These are being removed as there is no need for them anymore. These accounts originally allowed access when signed in to our service status checker and the refer a friend process, but as both can be accessed outside of MyVM now through our customer website, there is no need for them. 

The email notification was sent to the email address you set up as a contact address on the additional account. It does not mean that we'll be closing that email address. Any Virgin Media email addresses connected to an existing broadband account will remain active and safe. 

Let us know if you have any further queries or questions. 

Thanks, 

MartinR76's avatar
MartinR76
Joining in
3 months ago

Hi Kath. Thanks for replying. Sorry, perhaps I wasn't clear. I don't have an additional email account, AFAIK the only email account linked to my broadband service is my gmail one, I don't think I ever had a Virgin email account as I was originally a Blueyonder customer which was taken over by Virgin. My old blueyonder email hasn't worked for decades. If the only way I can log into my broadband account to manage it is via a Virgin email address, perhaps you could PM me and let me know what you think it is? When I rang customer support yesterday the only emajl account they could see was my gmail one.

Thanks Martin

  • MartinR76's avatar
    MartinR76
    Joining in
    3 months ago

    P.S. I just checked the 'Virgin Media Email' link from my account homepage and it  is locked and inactive so it looks like I've never used that.

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 months ago

    Sorry MartinR76, 

    This is not related to any additional email accounts. It's additional My VM user registrations. 

    I think it will be best to revert to private message so we can speak freely and give you more specific information 😊If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,