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trisha1carter's avatar
trisha1carter
Joining in
11 months ago

Re: URGENT HELP NEEDED! Months of defaults on my credit report for an account that was closed in 2022!!

In the same boat, as are many by the looks of things. Cancelled back in August 2022, Virgin did not log the cancellation so they continued to bill me.. I refused to pay after the months notice that I have so they have now added a default on my credit file which I have not seen on Experian or credit karma. It’s only until now I’ve applied for a mortgage and got declined all over £64 which virgin claim that I owe, when I don’t. Their customer service is diabolical, trying to put in a complaint and they hang up on you. Email a complaint and you get no response. They should never be allowed to do this 

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 months ago

    Hi trisha1carter,

    Thanks for posting and welcome to our community  😊

    We're sorry to hear there's been some confusion over the disconnection. So I can get a few more details from you I've popped you over a private message.

    Alex_Rm