Forum Discussion

Re: Unauthorised use

I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.

and now I can’t log into the hub because someone says only one at a time.

9 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Do not worry, nobody else is using your broadband. I presume you are using the VM app to find this out, it’s a bit unreliable and I would not use it. When logging onto the hub and it says someone is using it is a fault with the hub firmware, there are numerous reports on the board. If you do a pin-hole reset of the hub it might be fixed. 

    • vander18's avatar
      vander18
      Dialled in

      wow thanks no I’m using the hub 192. Etc yes I did pin whole reset yesterday, funny, the Connect app I’ve had to pause a device 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi vander18, thank you for your posts.

        Just to check, do you require any further assistance in relation to this matter?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel

  • legacy1's avatar
    legacy1
    Alessandro Volta

    If your worried you can get your own router with 1Gb ports and use hub in modem mode 

    • carl_pearce's avatar
      carl_pearce
      Superstar

      legacy1 wrote:

      If your worried you can get your own router with 1Gb ports and use hub in modem mode 


      Stop talking your usual rubbish.

      Changing the router has nothing to do with the OP's issue.