Re: Retentions

any update i again had to phone and i still was unable to speak to anyone to assist they just dont understand.  Who can i escalate this too. The standard vm customer service really is pretty poor you go round explaining the same thing and nothing gets resolved. Had a whole issue month ago and apparently this was sorted calling up again this looks like it was a no. So who do i need to speak to on getting this sorted ideally someone who knows i cant believe i called up and they had nothing noted down on the sytem.