Hello,
im having the same issue. Every 18 months when it comes to renewal is an absolute shambles with virgin. They give nothing for loyalty and are extremely unprofessional. Currently pay £42 for our package. I’ve been chatting/calling everyday for the past two weeks and every hour sometimes and every day I get given a new package price for exactly the same package. It ranges from £50/51/56/57/62/76, it’s absolutely absurd. When I challenge them why it’s a lottery system they actually don’t care even if I speak to someone on the phone and say well I got given a different price half an hour ago, they say deals change, what within 20 mins?
we’ve been with virgin for 24 years so don’t want to have to change but they don’t value customers. Sky are offering the same package for £39 and they don’t care. A family member got exactly the same package as us last week for £42 so why are we getting penalised for this.
why is it a lottery system?! I’ve even put in a complaint and have got a reference. Asked for a call back but no one called just a generic email. When I did a chat to educate, they have point blank refused to escalate to a manager. Can anyone look into this and just help?! Virgin are really bad!
