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Suzie60's avatar
Suzie60
Joining in
2 years ago

Re: Never asked for Homeworks!!

I posted on here recently due to changing my package to broadband only and being charged for Homeworks (which I did not ask for).  This matter was sorted out (or so I thought) and the part-charge (£3.33) was removed from my account and I was sent a revised contract.  Today (6 November) I received my monthly bill, to find the £3.33 has reappeared.  Can anybody help please as I feel I’m going around in circles here!

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Suzie60,

    Welcome back to the community and thanks for taking the time to post here on the forums.
    I’m sorry to hear of the issues that you’re having with your account at the moment, does your bill show that you have been charged for this or has it been credited to your account.

    Kind Regards,

    Steven_L