Forum Discussion

Re: Moved home in September and huge price increase

I HAVE BEEN TRYING FOR WEEKS TO RESOLVE THIS!! I CANNOT AFFORD TO KEEP PAYING 80 POUND A MONTH I WILL BE CANCELLING VIRGIN INTERNET IF THIS IS NOT RESOLVED.

 

 

I moved into my home in September 2024 and the first bill was quite high at around £95.

The bill has since gone up by almost £30 each month to around £75! I was hoping it was just a start up thing from moving but it's been like this since.

Please help me or I'll be having to swap providers as I cannot afford this high price!

  • Carley_S's avatar
    Carley_S
    Forum Team

    Hi JenIcon 

    Welcome back to the Community Forums. 

    Sorry to hear that you're billing concerns haven't been addressed. 

    We can see that you've already opened multiple threads regarding this issue, with the team responding to support on both of them. 

    Please only start one thread on the same issue so the team can help support you further, this also helps others visiting the site to find the help and support offered in one thread. Please reach back out on your original, already open thread for further assistance on this matter. 

  • JenIcon's avatar
    JenIcon
    Joining in

    Thanks for your reply carley, I have been replied to on the other threat. The only reason for creating multiple is due to not hearing any responses on the old post. 

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi Jenlcon, 

      Thanks for coming back to us on this one. We understand the frustration. We're not an instant response team so it can take us a while to reach your posts. Moving forward, if it's been over a week with no reply, just pop a bump notice on your original post 😊 

      There's been some delays due to the changes made in the Community but we'll be picking up private messages shortly and will be back in touch with you there. 

      Many thanks,