Forum Discussion

dill1163's avatar
dill1163
Joining in
11 months ago

Re: How to let us know if the account holder has died

Trying to get intouch with Beavement centre is worse than getting blood out of a stone...necessary form duly sent off with death cert...no change in direct debit no reply from virgin, tried 4 times to contact through telephone number given waited 20 mins, 28 mins, 25 mins 44 mins NOTHING, You don't need this hassle at this time why does a simple swop over have to be so difficult 😞

  • Lee_R's avatar
    Lee_R
    Forum Team
    11 months ago

    Hi dill1163 thanks for posting and welcome back to our community.

    Sorry to hear of your loss.  And sorry to hear of the experience you've had when attempting to call our Bereavement and Critical Illness team on: 0800 952 2302. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R