Forum Discussion

Dna25's avatar
Dna25
Joining in
2 months ago

Re: How to get account number if have just contract summary sheet number ?

Hi I’m having the same issue also not had anything about my router being delivered and it said it would be today. 

  • Hi Dna25 thanks for your post although we're sorry to hear of the concerns you've raised here.

    We’re sorry, there's currently a delay with orders being dispatched and delivered. Your order will be sent as soon as possible, and you’ll be kept updated via text message. Once your order is shipped from the warehouse, you’ll receive a message from the courier with delivery information. 

    Thanks for your patience.

    • Dna25's avatar
      Dna25
      Joining in

      I’ve not put my number down on it also I’ve not got an account number or area code on the contract sheet dose it mean I’m still getting it are u able to help me thanks

      • Steven_L's avatar
        Steven_L
        Forum Team

        Hello Dna25,

        Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account registration and delivery. As explained in the previous post there is a delay to the delivery of your equipment but you will still be getting the delivery as soon as it's possible. Regarding your account number, we can get this looked into further for you from here but would require some account details to be able to pass account security. This will be done via a private message that will be sent over by myself in a few moments, please look out for my message and we can get started.

        Kind Regards,

        Steven_L