Re: Help wante- Got my pre Contract documents but nothing else.

• A week ago on 14th Feb 24 I clicked on a link on My virgin page which then offered me a new contract at just £8 more than I am paying now. As my contract does expire on 17 March I was thrilled.
• I clicked on the link and received a  confirmation email from " Web team" with an order number.

        Anyone else had this? Is it genuine?

•         I have now spent 2 hours on whatsapp web chat with VM. Neither Priyanka nor Nicole could trace the order. 
•         End result told it can take 15 working days to send new remote and activate package so WAIT.
• Priyanka did offer me new contract at £32 more than I currently pay!  No way can I afford that.