Forum Discussion

RD54's avatar
RD54
Tuning in
3 months ago
Solved

Black friday internet upgrade.

I've had an email to upgrade my Internet speed to 1g with first 3 mths free but if I'm reading it right you have to sign a new 18 mth contract. The problem with that is last time I did this I lost pa...
  • Steven_L's avatar
    Steven_L
    3 months ago

    Thanks for coming back to us RD54. Are you referring to the new contract or your current contract? TNT sports will not be removed from your current contract, you will keep that till the end of the current contract but if you renew the same TV package (Maxit TV) TNT will no longer be included but you can add it as an add-on. 

    Kind Regards,

    Steven_L

Ilyas_Y's avatar
Ilyas_Y
Forum Team
3 months ago

Hey there RD54 Thanks for reaching out to us on here 👋🏽

Sorry to hear about the troubles you've had with renewal.
Some add-ons like TNT Sports are no longer included within our package.

The change came last year, it is now an add-on with a subscription to the channel.

Kind regards,
Ilyas.

RD54's avatar
RD54
Tuning in
3 months ago

So what your saying if I take the upgrade I will lose Tnt sports.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 months ago

    Thanks for the reply RD54 

    If you do or don't take the upgrade, TNT Sports will be removed eventually as it's been taken off the Maxit package as an inclusive and is no longer part of any basic TV bundle.

    Have you checked your renewals discounts to see what offers could be made for TNT Sports to be included?

    Kind regards,
    Ilyas.

    • RD54's avatar
      RD54
      Tuning in
      3 months ago

      I thought I'd signed a contract that covered me for the duration of that contract for all the services I signed up for.

      • Steven_L's avatar
        Steven_L
        Forum Team
        3 months ago

        Thanks for coming back to us RD54. Are you referring to the new contract or your current contract? TNT sports will not be removed from your current contract, you will keep that till the end of the current contract but if you renew the same TV package (Maxit TV) TNT will no longer be included but you can add it as an add-on. 

        Kind Regards,

        Steven_L