Query on renewal and cancelling
Hello, My 18 month minimum term ends on the 3rd of March, so I've been looking at my options. A renewal option on the myvm site had a renewal offer for a higher speed which I signed up for yesterday...
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Thanks for the reply,
I did call up and I was told my new package isn’t active yet on the system (although I see my hub has the new speeds). When will I know that the new package is updated? As it was just a speed upgrade. Will I get an email?
On the phone they told me they could revert me back to the previous package during this cooling off period but it would then start a new 18 month contract, instead of reverting back to my previous term which was due to end in March and then on a rolling off period. Of course I didn’t go along with that as I’ve been told if I cancel this renewal I will go back to my original contract and term left.
So do I have to wait for an email that the new package is active/for the app to update before calling in again?
Hi faizan,
It can sometimes take a day or two for the work order to complete and for the system to update and reflect the new package.
When reverting back to your original services, this would not put you into a new contract unless you accept a different offer/discount. As mentioned in my previous post, if you exercise your 14 day cooling off period then you will revert back to what you had before changes were made on the account. This includes services received, the monthly service price and contract term.
Many thanks,