Forum Discussion

kimtanner31's avatar
kimtanner31
Joining in
12 months ago

Purchase restrictions

I wrote on here a couple of years ago about restrictions on ppv and films I am still experiencing the same problem have called virgin numerous times and getting absolutely nowhere only happened since I upgraded my box this is very frustrating 

5 Replies

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey kimtanner31 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the restrictions you are having in relation to Pay-Per-Views and films. 😢
    Are you having trouble when trying to purchase anything on the TV box?

    Please do expand on the matter so that we can assist on the matter. 🧾

    Kind regards,
    Ilyas.

    • kimtanner31's avatar
      kimtanner31
      Joining in

       I was always able to buy pay per view events and movies through the store until about 3 years ago I am trying to purchase the boxing for tomorrow … every time I have called no one seems to know what I am talking about and cannot there solve the issue 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Thanks for getting back to us kimtanner31.

        I would like to look into this further with you to see if there is anything further I can do to fix this, for this I will be sending you a private message.

        Joe