billycraig
28 days agoJoining in
Provider Switch Has Not Happened.
I joined virgin on the 3rd December 2024 and switched from EE. The switch was to be handled by Virgin but I'm still being billed and while EE's site isn't easy to navigate, it doesn't look like Virgin have done as they promised and I'm now paying for two lots of Broadband.
Any advice on how to deal with this would be appreciated as it doesn't seem easy to get in touch with anyone. Haven't got time to sit waiting on a call due to work and had hoped they'd have a chat facility.
Thanks