Forum Discussion

BMARYF's avatar
BMARYF
Just browsing
22 hours ago

Provider Changed

My daughter thought the Provider I was with was rubbish & talked me into changing back to V.M. all my same cables coming into my house have been used before but I didn't know till the  engineer came that  I couldn't record he said to phone & ask to change to a V360 I have tried to manage but I still like to record programs & avoid ads. When I phoned I was told I can't have the 360 why didn't the engineer know that. No mention on my quote of Stream only say's Virgin Box. I am in my 80's & hate the ads. Any help ?

7 Replies

  • BMARYF's avatar
    BMARYF
    Just browsing
    17 hours ago

    Come winter & my channels are all on at 9pm I like to record & play in my own time just like my friends that are all on V.M.do. They are all shocked that I can't record. I wish i hadn't let myself be talked into changing. The ads are all aimed at people my age 8o's So it's nice to record & fast forward.  I had Virgin media before so all the cables were there. I would rather have paid extra & have what I thought I was getting.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      6 hours ago

      Hi BMARYF 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the recording facility. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      16 hours ago

      Do you have a TV aerial? If so you can get a Freeview recorder that will record all the channels and speed through the adverts. 

  • BMARYF's avatar
    BMARYF
    Just browsing
    21 hours ago

    Thank you for your replies, I am out of my 14 day's because I tried to manage with the stream box but the ads are just to much for me. I turn the sound down, best I can do.  : > )

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      19 hours ago

      Thanks for reaching out to us BMARYF, and a very warm welcome to our Community Forums!

      Sorry to hear of the difficulty faced navigating with our newer equipment on your services. 

      In regards to adverts, can you please confirm where these adverts are?

      The content provided should not be anything alternative to what is being broadcasted on alternative set top boxes that our customers use.

      To help you work with the Stream box, it may be worth viewing our online guide for assistance.

      Do please come back to us if you have any further questions or need further guidance with watching the shows you know and love on our services.

      Thanks,

      David_Bn

  • newuser23's avatar
    newuser23
    On our wavelength
    22 hours ago

    VM like to keep the TV box description vague so you don't know it won't record until after you've signed up. You aren't the first to be caught out.

    Some people have been able to get the 360 recording box for an extra £50. But it operates in its own way and will be very different to any TV box you have been using. 

    If you are really unhappy with the new service you can cancel it at no cost within 14 days from when it was first connected. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    22 hours ago

    Stream boxes are now provided as standard. However it is not true that you cannot have V360 if you are still connected to VMs traditional network, which it seems like you are.

    V360 is now only available through telesales & involves a £50 activation fee.

    The forum staff here should respond soon & may be able to help.