Promised things when upgrading and now no existence of ever being offered it

Hi Joseph, it’s frustrating when promises seem to vanish into thin air! Since you’ve got screenshots of the conversation, that’s a great start. Here’s what you can do:

1. Contact Virgin Media Support: Reach out to Virgin Media’s customer service team. You can do this via their contact page or by calling their support number. Explain the situation and mention that you have screenshots as proof.
2. Submit Proof: If they request the screenshots, you can usually upload them through their online chat or email support. Alternatively, they might guide you on how to send them.
3. Escalate if Necessary: If the initial support team doesn’t resolve your issue, ask to escalate the matter to a supervisor or manager. Be polite but firm in your request.
4. Keep Records: Document all interactions, including dates, times, and the names of the representatives you speak with. This will help if you need to escalate further.
5. Forum Team: Or wait for one of the forum team to offer help, could take a few days sometimes.  Don't forget to let us now how it goes.

Hi Josephsteeden85

Thanks for your post, welcome to the Community Forums. 

I'm very sorry to hear there's been an issue with a package you were offered. I'd like to take a look into this with you.

I've popped you over a private message so we can continue from there.

they also do not send all 3 pods out at once only one at a time for reasons