Problems with Marketing Consent

There appears to be an issue with the Marketing consent page on both the app and through a browser.  There is a green tick box that  states  ' Sound good ! Keep me up to date.  But when you hit the Save Changes button underneath the response  always states ' You have opted out,  this may take up to 28 days.  I have tried with the  green tick on or off,  but always get the same response.   

Not sure why I initially tried this,   but the outcome is that I no longer receive any emails from  Virgin media.  I have tried numerous times,  but always get the same result.    I assume there is a fault,  but could be wrong.  Any suggestions.....