Previous tenant won't cancel, blocking house move
Hi, I moved into my flat on 28th February and set up a Virgin account. When my equipment was meant to be sent to me I got an email saying there is another account active. Turns out the previous tenants don’t want to pay the early exit fee, and despite not living at the flat anymore, will not cancel their contract. My landlord has asked them to cancel it as it means we can’t get wifi, but they are refusing. I have called up Virgin and was told because the old tenants refuse to cancel their account Virgin will “help them continue their contract and make use of the services”, even though they don’t live at the flat and can’t even access any services. I want to complain because it is a ridiculous situation ongoing for 2+ weeks but because I don’t even have an account number yet because of the old tenants ongoing account, I can’t even complain!