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Frazzzle's avatar
Frazzzle
Just joined
22 days ago

Positive feedback

Sadly the survey link has expired but I wanted to hop and say the engineers that came out to me on 21/05/25 were great and deserve some recognition. The one that left his card was Tom 28610, the other chap was really nice too.

I also just had to call up support (C-0105255923) and once again had really good service (though I did wait on hold for 25mins).

Good job Virgin :) Hope this can get passed down the line.

2 Replies

  • Hey Frazzzle,

    Welcome to the Community and thanks for taking the time to post here on the forums. Thanks for taking the time to let us know about your experience, we'll be sure to pass on your positive feedback for both the engineer and our telephone support team.

    Kind Regards,

    Steven_L