Forum Discussion

tvrtuscany's avatar
tvrtuscany
Tuning in
18 hours ago

Positive feedback for call agent

Hi,

I have recently had a complete nightmare of an experience with Virgin Media. All the agents I got through to were terrible. So much so that I was ready to leave after a very long time as a customer.

Near the end of my ordeal I happened to get through to one agent who was amazing and I'd like to leave positive feedback for him. It was a Brian Sutherland. He was the only person who showed any understanding of my issues and took ownership. He was polite, sympathetic to my issues and took ownership and actually got back to me when he said he would. Without him I would have left Virgin Media. Could you please pass on my sincere thanks and I my opinion he deserves a pay rise, bonus or all three. If only you had a few more people like Brian on your call centre team.

Thanks,

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    15 hours ago

    Hi tvrtuscany 👋.

    Thanks for reaching out us ad with your kind words regarding one of our agents. We shall ensure that your feedback is passed onto his managers 😁, we do apologise for the previous experience that you have had with us and happy that we have not lost you as a customer. Should you ever need our assistance we are only a post away.

    Sabrina

    • tvrtuscany's avatar
      tvrtuscany
      Tuning in
      13 hours ago

      Thanks Sabrina,

      Yes, please do pass on to his managers. He went above and beyond.