Poor experience and unfair treatment of a long term Virgin and Telewest cable customer end of contract
My Contract ended Jan 14th 25 and I have spent 15 hours since Jan 7th 25 to try to obtain a new deal . This has involved both the dreaded 150 and webchat .The WhatsApp option has not worked for me . My Jan 13 th webchat was over 100 minutes .Now i and wife are retired and have had VM and Telewest for over 20 days, No success . I was offered a deal on the Jan 8th 25 and said i could not proceed until i spoke to wife and of course read thru the paperwork . No success in getting back to anyone at VM
I tried every day on 150 to get thru ;no luck . When i got thru on the 13th Jan there was no record of previous offer .
Which magazine advised me today to be careful of both the Waiving of cooling off rights and 30 day cancellation notice periods , I did get thru to 150 today and they did not match the previous offer . They did offer to get a senior person to ring me within 48 hours ; am i supposed to wait around for them to call or can they not give a 2 hour window like most firms in the UK.
I did repeatedly request a number for the Reading Head Office and the VM guy said they dont have one ,
Has anyone got any ideas on how to sort this amicably or do ihave to go to Ofcom now and place my BB etc elsewhere?