Use the link below to see if speed is being lost to the VM Hub or by the devices use of Wi-Fi.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed
A bit late in this but posting anyway as it may help someone. Ever since the day I had M125 installed it had never been performing to spec. I was getting at the most 80 Mbps on WiFi and all my devices were dual band. I had constant dropouts and Virgin's diagnostic tools kept telling me I had a problem but didn't say what. Rebooting the hub didn't help and I was at the point of booking an engineer when I decided to plug a cable into a desktop which I had started using as a server as the WiFi was so bad. My entire network almost suddenly improved. I am now getting nearly 140 Mbps without any issues and totally reliable. It might have been coincidental and Virgin had fixed something but hard wiring one of your devices even just for a day or so might help.
Hi MountfordDR
Welcome back to our community forums and thank you for your first post.
Sorry to hear you were having a poor experience with your service speeds. We however glad to see you were able to find a resolution. Please do not hesitate to contact us if you need any further help and we will do our best to assist 🙂
Thanks,
