Forum Discussion

Wmac's avatar
Wmac
Joining in
2 months ago

POM Trial Tracker on account

Hi,

I have just renewed my account and it shoes I have an add on called

POM trial tracker,anyone know what this actually is

Thanks

 

[Mod - title edited for clarity]

6 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey Wmac, thank you for reaching out and we are so sorry to hear about this renewal issue.

    We've taken a look and we can see you've spoke to the team, did they advise what this was?

  • Wmac's avatar
    Wmac
    Joining in
    2 months ago

    They said it was something to do with new notifications for products or something but explenation wasnt very clear and operator I dont think had heard of it before,can you give a better explenation...thanks

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for coming back to the thread Wmac 

      I'll send you a PM now to help further.

  • Al2025's avatar
    Al2025
    Joining in
    28 days ago

    Hi,

    I also have this added after renewal.

    What did you find from the PM they sent??

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      28 days ago

      Hi Al2025, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      POM stands for Proactive Offer Management and is something we are doing for select groups of customers, who are coming to the end of their contract. This is where we apply an extended offer on the account. 

      Hope that helps 😊