Forum Discussion

Clize1's avatar
Clize1
Joining in
26 days ago

Please Help! Outstanding balance on creditfile

Hello, 

I have tried to call in , sign in online , use automated payment line and chat box and none can help as can not find my account. 

I left Virgin in March 2023 and recently been declined for credit so checked my file to see a default from Virgin media for £48 for the last 21 months.

I was not aware i had any outstanding balance and have not received any emails or letters from yourself asking for payment or what its for.

i have today been trying to get this paid and have virgin send amendment into credit file but no one can help, when i spoke to someone they said they could not verify account for me to make payment, when i try to log in online it wont let me and tried to reset password but no emial link come up and when i tried automated it said it would send me a link then said goodbye and no link sent.

Please can someone help

  • Kath_P's avatar
    Kath_P
    Forum Team
    26 days ago

    Hi Clize1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having trouble making a payment for your disconnected account. 

    We're not able to help with payments via the Community however you can make a payment online here. You don't need any log in details, just the postcode and surname of the account holder. 

    Hope that helps 😊

    Many thanks, 

  • Clize1's avatar
    Clize1
    Joining in
    26 days ago

    I have tried that multiple times and when i click on NEXT STEP nothing happens, i do not eve know why i owe anything and have no bill 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      25 days ago

      Hello Clize.

      Thanks for replying.

      What I would like to do is take a look at this in more detail and see if I can shed some light on this outstanding balance.

      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L