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MrKarl's avatar
MrKarl
Settling in
7 months ago

Please Help Me Change My Contact Number

I've spoken with two different agents over the course of 60 minutes of waiting about changing my contact number because it just reverts back to the old one when trying to change it in the app or website. The first one lied and told me it was changed when it wasn't. The second one put the wrong number on my account. It can't be this difficult, I feel like I'm losing my mind over a simple request. Please can some one help me.

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  • MrKarl's avatar
    MrKarl
    Settling in
    7 months ago

    Please ignore my above post. I've finally been able to resolve my issue after talking to 3 seperate agents on chat over a 2 hour period of waiting time. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      7 months ago

      Hi MrKarl 

      Thanks for posting and welcome to the community. 

      Sorry for the time it took to resolve this but glad all sorted. Do pop back to the community if you ever need help.