Forum Discussion

KBee1's avatar
KBee1
Settling in
7 hours ago

Paid bill not showing as paid on my virgin media

My bill was issued 17 December, I paid on 20 December via quick pay and received a payment confirmation and receipt of payment number from virgin media but it’s still showing on my account as if it’s not been paid. The due date keeps updating each day and there is a message telling me to pay to avoid disruption. 
I’ve raised a complaint and not received a response and I spoke to someone on the phone who was no help at all. 
Please can someone tell me how to fix this before my next bill is due ??

Thanks!

2 Replies

  • KBee1's avatar
    KBee1
    Settling in
    16 minutes ago

    Hi, 

    yes thank you, the amount was £61.48 I pain by quick pay and received receipt of payment from you on the 20 December 

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi there KBee1, we’re really sorry to hear what’s been happening with your bill,  we know how worrying it is when a payment isn’t showing correctly, especially when you’re seeing warnings about possible disruption. This is something we can fix very easily.

    Just so we can take the right steps for you, could you confirm the date you made the payment and the exact amount you paid? Once we’ve got that, we’ll send you a private message so we can pass security and get this sorted for you straight away😀