Forum Discussion

misterjoint24's avatar
misterjoint24
Joining in
11 months ago

Overcharged by £10 every month

Wondering if anyone from VM can help me, I've spoke to a phone rep and WhatsApp around 3 times and had my bill confirmed at £46 as per agreement.

It was sorted last month but again this month it's back to £56. I still haven't been credited back for the first overpayment which I was told would happen. 

I have screenshots of my contract and details and also of the reps comfirming my bill will be £46 a month TOTAL going forward.

Can anyone sort this for me on here as I'm getting sick of running around in circles now.

 

  • sandytse624's avatar
    sandytse624
    Tuning in
    11 months ago

    I have the same case. I rang them for 5 times and sent 2 emails and they promised to give me credits. Nothing happened...

  • David_Bn's avatar
    David_Bn
    Forum Team
    11 months ago

    Thanks for posting on our Community Forums misterjoint24, and welcome back!

    Sorry to hear of the issues you've been experiencing with the monthly pricing of the services.

    I'd be happy to look into this for you to ensure that the billing is correct moving forward.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn