Over charged on final bill
Have been notified by email of my bill which should only be for the last 4/5 days of service but I am being charged for a whole months subscribtion .This is not what I was told when I cancelled. I wa...
Forum Discussion
It must have been generated after .I have the transcript from the cancellation .Can I pay my final bill another way instead of bt direct debit ?
colin777a wrote:It must have been generated after
Are you certain it was generated afterwards - have you checked? "Must have" sounds (to me at least) like "I think so but haven't checked"
As per my previous post, this matters. If the bill was generated before your disconnection, this is perfectly normal. If the bill was generated afterwards, then there would seem to be an error somewhere.
The advice to resolve differs depending on which scenario applies.
The bill was recieved by email on 24-07-2024 .My cancellation was carried out on 26-06-2024. Therefore bill must have been generated after cancellation .my final bill should have been £13.28p as told when I cancelled , not the £132.77 I am being charged. My billing cycle is up to the 22nd of each month
Hi colin777a
Thanks for letting us know.
This sounds right as your bill was produced before your cancellation, you'd be charged as normal for your services.
Don't worry, as this will likely mean you'll have overpaid for your services past the date of your disconnection, you will receive a credit refunding back the incorrect charges.
If you haven't already, you should receive a final bill from us (the bill you're referring to is not the final bill) as this is produced after your disconnection. Everything will be recalculated from there.
Hope that helps. Let us know if you do have any further questions.
