We had no internet from 6th to 13th May. Kept getting updates via text from VM moving the date it would be fixed in our area but heard nothing about compensation for this. Found it impossible to connect to customer services to query. Would be grateful for any advice. S
Compo info below
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
VM gets two full working days to fix a fault before any compo applies and VM has to credit your account within 30 days of service being restored. If no credit has been applied by 13 June, you will have to chase it.
Forum TeamHi sweb25 👋.
Thanks for reaching out to us ad welcome to the Community Forums, sorry to hear of the issues that you are facing with and outage in your area & compensation for this. We have information here that may answer your query on our Auto Compensation Scheme 👉 Compensation.
If you have anything specific that the link does not cover, please do come back to us and we can assist further.
Sabrina
