Forum Discussion

ExcelsiorUK's avatar
ExcelsiorUK
Joining in
6 months ago

Out of Contract with an old Hub, some questions please

So it's just dawned on me that I ought to check how old my Hub is. Answer - ancient, 3.0, so no updates available and only IPv4 from the looks of it. I see I have a Black Friday deal available (who knows for how long!) to stay on my current deal for 20 pounds less than I currently pay. Am I likely to get a new Hub at this point if I re-commit as it looks like I'm 2 behind? It would be M250. There are folks going up and down telegraph poles all around so I think other options are available and I barely use the TV box at this point - didn't even know that had changed. Really in several minds as to how to proceed but the reduced price is attractive as long as nothing breaks into the bargain - from what I'm reading here I'm not being filled with enthusiasm?!

3 Replies

Sort By
  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    The Hub 3 is still a current model for VM. Hub 4 and 5 are needed for the highest tier speeds. Renewing your package would not necessarily result in a new hub.

    If you want to make a considered decision before renewing, find out who the other providers are that are now on offer in your area and get prices for those.

    You will then be in a good position to know if the VM offer you are considering is any good or not compared with the competition.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    6 months ago

    Thanks for reaching out to us ExcelsiorUK, and welcome back to our Community Forums!

    We would need to advise that our Hub 3.0 is still very much in use and would be suitable to accommodate a 250mb connection, so in short the likelihood is a new hub would not be offered for a renewal.

    If however you were upgrading to a download speed of 1GB, a Hub 4 or Hub 5 would then be required to issue you this speed over an Ethernet connected service.

    Thanks,

    David_Bn

  • cje85's avatar
    cje85
    Wise owl
    6 months ago
    ExcelsiorUK wrote:

    So it's just dawned on me that I ought to check how old my Hub is. Answer - ancient, 3.0, so no updates available and only IPv4 from the looks of it.

    VM is still IPv4 only, they don't support IPv6.