Forum Discussion

Mmcdonaldx's avatar
Mmcdonaldx
Joining in
3 months ago

Order is 6 days late

I ordered from virgin as a first time customer on the 20/12/24. I was then told my order was out for delivery on 28/12/24. This never came. I put it down to it due to Christmas rush ect. However, I then spoke to Virgin and was told it wasn’t even dispatched yet? I then spoke to someone on 2/1/25 and they said it was out for delivery on that day and still haven’t received it. Where is my order? Why has it took 2 weeks. I’m incredibly unhappy with this service and was led to believe that virgin was a great service 

  • unisoft's avatar
    unisoft
    Knows their stuff
    3 months ago

    They had a warehouse issue with ammonia leak that a third party uses to process hardware orders. There's been a backlog of orders. 

    You get £6.10 compensation from date of original agreed delivery to the delivery of the kit (not when you connect up, as VM take it as activated with 24 hours of delivery). This should get added 30 days after start under automatic compensation scheme.

    Your 14 day contract cool off begins on delivery day.